Company Roam Travel (“We”, “Company”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, store and protect the data you provide when using our services.
1. What information we collect
We may collect the following types of information:
- Contact information: full name, address, phone number, email.
- Trip information: itinerary, service options, visa/passport (if required), payment information (except full credit card details if not required), special requests.
- Website usage data & device: IP address, browser type, access time, viewed pages, cookies or website operation parameters.
- Additional information: feedback, customer surveys when you agree to provide.
2. Purpose of using information
We use personal information for the following purposes:
- Process tour/service bookings, confirm bookings, payments & adjustments if needs change.
- Contact to notify itinerary changes, customer support, answer questions.
- Provide information on promotions, offers, events — only if you agree / subscribe to receive newsletters.
- Improve user experience on the website and enhance service quality.
- Meet legal obligations, provide information when requested by authorities.
- Market analysis and research (anonymized data or when you agree) to optimize products and services.
3. Information sharing & disclosure
Roam Travel only shares your personal information in the following cases:
- With service providers necessary for the trip: hotels, carriers, tour guides, insurance companies, visa processing units, etc. to ensure the service is fully performed.
- With technical and IT partners supporting the website/app system, payment, and security. These parties are committed to security when accessing data.
- With authorities when legally required (e.g. in the case of inspection, investigation, security, etc.).
- When you explicitly consent to the information being used for purposes other than those stated (e.g. third-party marketing) – if applicable.
Roam Travel neversell or trade your personal information to unrelated third parties.
4. Cookies and Tracking Technologies
- We may use cookies and similar technologies to collect information about your browsing activity — to personalize content, keep you logged in, and analyze website performance.
- You have the right to refuse or delete cookies — but refusing may affectn website features.
5. Security and information storage
- We apply technical measures (e.g., data encryption, SSL, firewalls, access controls) and administrative measures (internal regulations, employee training, access authorization) to protect personal information.
- Information is stored for the period necessary for the stated purposes or as required by law. Once the purpose is completed or when you request, we will proceed to delete or anonymize the data as appropriate.
6. Your Rights
You have the following rights in relation to your personal information:
- Request access to, view or receive a copy of the information we hold.
- Request correction/update of information if it is incorrect or no longer accurate.
- Request deletion of information if it is no longer needed or if you withdraw your consent (if storage is not required by law).
- Reject the use of data for marketing purposes.
- Request us to provide information about how we process data, the security measures we apply.
7. Complaints
If you believe that your personal information has been misused, accessed without authorization or disclosed, you can send a request or complaint to:
Our Support Department / Data Protection Officer at:
- Email: [email protected]
- Address: No. 36 Nguyen Hoang Street – My Dinh 2 – Nam Tu Liem – Hanoi
- Phone number: 0865.689.601
We will receive and process complaints within a reasonable time, contact you to notify you of the results and, if necessary, propose remedial measures.